Retail Policies

(in plain language)

This is the unofficial, plain language version of our Retail Policies.

Literally nothing on this page is legally binding because we’re not lawyers.

Specific questions? Get in touch with your Hello Love Fanatic!

(If you want the official, legal-team-approved document, click here for some light reading.)

Thank you for buying from Hello Love! We stand behind the products we sell. Questions? Contact your Fanatic.

Cancellation: You can cancel a starter kit (i.e. enrollment) order prior to midnight on the third business day after your purchase with the cancellation form attached to the official retail policies (linked above).

Ordering: Hello Love products can only be purchased from a Fanatic, an Affiliate, or from this website. Fanatics and Affiliates are independent contractors. Keep a copy of your order for your records.

Shipment and Risk of Loss: Hello Love is not on the hook for shipment issues beyond its control. If your order is incorrect or missing items on arrival you must notify your Fanatic within 10 days of getting it to get a replacement. If you receive damaged product you’ll get a replacement after you’ve returned the damaged product.

Delivery: Hello Love ships with USPS within 7 business days of receiving the order. We’re not responsible for shipping delays beyond our control.

Returns: Returns must be made within 14 days of receiving the product, in the condition in which you received it. Buyer is responsible for return shipping. Send returns back with your name and order number to Hello Love Inc.; 30900 Rancho Viejo Rd.; Suite 145; San Juan Capistrano, CA 92675. We refund returns to the original form of payment once we receive and verify the returned product. Hello Love Inc. only processes returns of purchases made through the website; if you purchased directly from a Fanatic work with them to process your return. 

Limitations: We can substitute merchandise of similar quality and value for items that are discontinued or out of stock.

Proprietary Rights in Trademarks and Copyrights: Hello Love designs are protected by federal trademark and copyright law.

Notice to Cardholder: Hello Love will process your credit card information based on the info you give us or your Fanatic/Affiliate.

Fanatics and Affiliates are independent contractors, not employees. Although we encourage our contractors to protect your credit card information, we don’t assure that they will. Protect your information!