(in plain language)
This is the unofficial, plain language version of our Retail Policies.
Literally nothing on this page is legally binding because we’re not lawyers.
Specific questions? Get in touch with your Hello Love Fanatic!
(If you want the official, legal-team-approved document, click here for some light reading.)
Thank you for buying from Hello Love! We stand behind the products we sell and offer a 21-day 100% satisfaction guarantee. Questions? Contact your Fanatic.
Cancellation: You can cancel your order prior to midnight on the third business day after your purchase with the cancellation form attached to the official retail policies (linked above).
Ordering: Hello Love products can only be purchased from a Fanatic, an Affiliate, or from this website. Fanatics and Affiliates are independent contractors. Keep a copy of your order for your records.
Shipment and Risk of Loss: Hello Love is not on the hook for shipment issues beyond its control. If your order is incorrect or missing items on arrival you must notify your Fanatic within 10 days of getting it to get a replacement. If you receive damaged product you’ll get a replacement after you’ve returned the damaged product.
Delivery: Hello Love ships with USPS, usually within 7 business days of receiving the order. We’re not responsible for shipping delays beyond our control.
Satisfaction Guarantee; Warranty: If you’re unhappy with your order you can return it within 21 days of purchase for a replacement or refund. This policy doesn’t apply if you’ve used more than 40% of the product. We guarantee against manufacturer defects for 90 days after the ship date - report and return defective product within 90 days for a replacement. This doesn’t apply to damages from accidents or misuse.
Exchanges: You can exchange any new, unused product within 90 days. You pay for shipping.
Returns: Request a return merchandise authorization by emailing firstname.lastname@example.org. You must ship returns within 2 weeks of receiving your return merchandise authorization.
Limitations: We can substitute merchandise of similar quality and value for items that are discontinued or out of stock.
Proprietary Rights in Trademarks and Copyrights: Hello Love designs are protected by federal trademark and copyright law.
CREDIT CARD INFORMATION:
Notice to Cardholder: Hello Love will process your credit card information based on the info you give us or your Fanatic/Affiliate.
Fanatics and Affiliates are independent contractors, not employees. Although we encourage our contractors to protect your credit card information, we don’t assure that they will. Protect your information!